Refund policy

Sourboy Foods Returns & Refund Policy

Effective Date: June 25, 2025

At Sourboy Foods, your satisfaction is our top priority. This Returns & Refund Policy outlines our practices for handling issues with orders placed through www.sourboyfoods.com. Due to the perishable nature of our food products, such as candies, we have specific guidelines for returns, replacements, and refunds. Sourboy Foods ensures all products meet applicable food safety and advertising standards.

1. All Sales Are Final

Because Sourboy Foods sells perishable edible goods, we cannot restock or resell returned items for safety and quality reasons. As a result, all sales are final, and returns or exchanges are not accepted for food items, except as outlined below. This policy does not affect your statutory rights under applicable consumer protection laws.

2. Damaged or Incorrect Orders

If your order arrives damaged or you receive incorrect items, please contact us within 48 hours of delivery to report the issue. Email us at eli@sourboyfoods.com with the following:

Your order number
A clear photo of the damaged or incorrect item(s)
A brief description of the issue

Sourboy Foods will review your request within 5 business days. If eligible, we will offer a replacement product or store credit as the primary remedy. In limited cases, a refund may be issued at our discretion, subject to verification. Replacements or credits are typically processed within 7–10 business days, depending on availability.

3. Lost or Stolen Packages

Sourboy Foods is not responsible for packages marked as “delivered” by the carrier that are lost or stolen. If you believe your package is missing, please contact the shipping carrier directly to file a claim. We recommend checking with neighbors or safe delivery locations first.

If you need assistance, contact us at eli@sourboyfoods.com, and we will help coordinate with the carrier, though we cannot guarantee replacements or refunds for carrier-related issues.

4. Refunds (If Applicable)

Refunds are issued only in limited cases, such as verified damaged or incorrect items, and are subject to Sourboy Foods’ approval. If approved, refunds will be processed to your original payment method within 7–10 business days. Processing times may vary depending on your payment provider, and funds may take additional days to appear in your account.

5. Changes to This Policy

Sourboy Foods reserves the right to update this Returns & Refund Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes acceptance of the updated terms.